Dear V Lagunas,

We are truly sorry to read that your experience was disappointing. That is certainly not the impression we want to leave with our guests.

We understand that seating and atmosphere play an important role in the overall dining experience. The area on the first floor at the back is normally arranged to create a cozy and intimate setting, but we regret that it felt uncomfortable and crowded during your visit.

We are also sorry to hear that the view did not meet your expectations. If we had known during your visit, we would have gladly tried to find an alternative table for you, subject to availability.

We truly value being part of the Dining for Two programme of American Express, and we take that responsibility seriously. Your comments help us improve, and we hope to have the opportunity to welcome you again and provide you with a much better experience.

Thank you so much for your kind words about our team. We’re really happy to hear you found everyone friendly and nice 😊

And thank you as well for your honest feedback about the rice portion. We truly appreciate it. We will definitely take your comment into consideration and discuss it with the kitchen. If you ever feel the portion is a bit small during your visit, please don’t hesitate to let us know! We’re always happy to serve you an extra portion.

We hope to welcome you again soon!

Dear Abhaas,

Thank you very much for your kind words about our food and service, we truly appreciate it!

We’re sorry to hear that the vegetarian dim sum felt a bit too oily for your taste. Thank you for pointing this out; your feedback helps us improve. We will certainly share this with our kitchen team to review and see how we can refine the dish.

We’re glad to hear you enjoyed the rest of your meal and hope to welcome you back again soon for an even better experience. 😊